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Repairing the repairs service at Richmond Housing Partnership

Since joining Perago in October, I’ve been working with Richmond Housing Partnership (RHP), a housing association in South West London, to improve their responsive repairs service. This is the third project Perago have worked with RHP on over the past few months and I was thrilled to have joined just at the right moment to lead on it.   RHP had identified the opportunity […]

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25/1/2021

Designing bilingual services 

On Wednesday the Centre for Digital Public Services Wales hosted a meet up about designing services in the Welsh language. As a service designer based in Wales who doesn’t speak Welsh, it was really insightful to listen to the discussion and learn how I can help organisations better meet the needs of their Welsh speakers. When considering designing for the […]

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16/10/2020

Introducing Jess

Hello! I’m Jess, Perago’s new Service Design and Research Lead. With the demand for user centred service design skills growing in Wales, I’m really thrilled to have joined at this exciting time. I’m a public servant at heart, having worked in digital and design roles across 5 central government departments in the past 5 years. […]

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9/10/2020

September with Perago (in Swansea!)

As you might have guessed from the title, I am indeed finally in Swansea! I spent the first half of September in London and the rest of the month in Swansea but I’m still working from home, due to COVID-19, but it’s great to have a change of scenery. It’s also been incredibly helpful with […]

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28/8/2020

Month One with Perago

Sunmi Believe it or not, a whole month has gone by. I’ve been working with Perago for only a month, yet I have already learnt so much. Working from home has been surreal but also a good experience and although I’ve been working from a different location from the team, communication has been really good […]

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20/7/2020

Introducing Sunmi

by Victoria Ford and Sunmi Babalola Victoria From the outset, one of our aims has been to help grow the workforce in Wales and to link up with local universities to do so. That’s why this week has felt like a bit of a milestone for us as our first Year in Industry student joins […]

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3/7/2020

Prioritisation – finding a way through the noise

Over the past few months, organisations have had to make quick decisions and adapt their service delivery models. Whether that’s my local independent coffee shop, moving from footfall popping in for a coffee, chat and a spot of people watching to securing the future of their business by setting up a website offering fresh roast […]

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13/5/2020

Meet our Associates

At Perago we pride ourselves in being specialists at what we do; we support organisations to deliver better services to their users.  When we first had the idea to create a business that could do this, we spent many an hour together in coffee shops, bars and on trains between Swansea and London working through our idea. We pondered our business model and planned how we could scale our skill set and capacity to really make a difference to […]

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23/1/2020

A Magic Combination for Managing Change 

a guest post by Georgia Turner, Head of Communications and Marketing, BCP Council   I head up a multi-disciplinary comms function for one of the largest – and newest – local authorities – Bournemouth, Christchurch and Poole (BCP) Council.  With strategic priorities, vision and values agreed, a reimagining of our relationship with communities, new ways […]

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