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Audit Wales, a global pandemic and staying connected

As we move into April 2021 my time working with Audit Wales is coming to a close.  My background in the public sector and our company’s focus on public sector transformation in Wales meant that the opportunity to support Audit Wales was one we jumped at.  When I met the Auditor General for Wales, Adrian Crompton, in a coffee shop in Cardiff (remember those days?) back in January 2020, he […]

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17/2/2021

Digital in Wales – something’s changing!

Over the last nine months, there’s been a fundamental shift in digital in the public sector in Wales. Not everyone will have seen it yet, but those involved will be starting to sense a change, a momentum, a gear change in ambition, focus and pace. As a company, our roots are in public service delivery […]

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25/1/2021

Designing bilingual services 

On Wednesday the Centre for Digital Public Services Wales hosted a meet up about designing services in the Welsh language. As a service designer based in Wales who doesn’t speak Welsh, it was really insightful to listen to the discussion and learn how I can help organisations better meet the needs of their Welsh speakers. When considering designing for the […]

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29/12/2020

2020 – a year of challenge, learning and opportunity 

We’re not the first to say 2020 has been a strange old year and we won’t be last. No one expected the year we’ve had and it’s been tough, challenging and full-on in equal measures. For companies like us, it’s been daunting at times. Planning and forecasting have been difficult, and the uncertainty that comes […]

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19/6/2020

Remote delivery – agile through a computer screen

It is fair to say that in recent history nothing has been as disruptive to established ways of working as the current pandemic. It has forced our attention on our often neglected capability to enable remote and homeworking, challenged our thinking about ‘business as usual’ and demonstrated the resilience of our colleagues and teams. I would guess while many organisations will have […]

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12/6/2020

Leadership and strategy – repositioning the here, the now and the future

There are a number of retrospective pieces around at the minute as we cross our fingers and hope we are exiting the worst of the pandemic that has taken a terrible toll on society and provided a desperate jolt to the system. There are a lot of fantastic ideas for seizing the opportunity to recalibrate […]

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23/1/2020

A Magic Combination for Managing Change 

a guest post by Georgia Turner, Head of Communications and Marketing, BCP Council   I head up a multi-disciplinary comms function for one of the largest – and newest – local authorities – Bournemouth, Christchurch and Poole (BCP) Council.  With strategic priorities, vision and values agreed, a reimagining of our relationship with communities, new ways […]

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20/11/2018

Trust, digital delivery and supplier management

When it comes to delivering digital services, creating a coalition of the willing within an organisation can be the easy part, creating a capable, multi disciplined team to deliver that change can be more of a challenge. As with most human and business interactions, a key component in building the skills of the whole team […]

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11/11/2018

Digital in Wales, what would you do?

At the end of this week’s Digital Panel meeting we had a bit of discussion about the best way to be open and transparent in our thinking and progress and how to ensure that we understood the challenges across sectors. From the very outset our underlying principle has been to share as much as possible and Lee Waters has […]

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