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Audit Wales, a global pandemic and staying connected

As we move into April 2021 my time working with Audit Wales is coming to a close.  My background in the public sector and our company’s focus on public sector transformation in Wales meant that the opportunity to support Audit Wales was one we jumped at.  When I met the Auditor General for Wales, Adrian Crompton, in a coffee shop in Cardiff (remember those days?) back in January 2020, he […]

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17/2/2021

Digital in Wales – something’s changing!

Over the last nine months, there’s been a fundamental shift in digital in the public sector in Wales. Not everyone will have seen it yet, but those involved will be starting to sense a change, a momentum, a gear change in ambition, focus and pace. As a company, our roots are in public service delivery […]

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26/1/2021

Come work with us!

We’re hiring! It’s great to be able to write those words after the challenges of the last 12 months. We’re now looking for people who share our passion for delivering better services to join the team. What we do  At Perago our focus is on delivering services that work for everyone. Through client-side leadership support, user-centred service design, hands-on delivery and open and engaging communications […]

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25/1/2021

Designing bilingual services 

On Wednesday the Centre for Digital Public Services Wales hosted a meet up about designing services in the Welsh language. As a service designer based in Wales who doesn’t speak Welsh, it was really insightful to listen to the discussion and learn how I can help organisations better meet the needs of their Welsh speakers. When considering designing for the […]

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29/12/2020

2020 – a year of challenge, learning and opportunity 

We’re not the first to say 2020 has been a strange old year and we won’t be last. No one expected the year we’ve had and it’s been tough, challenging and full-on in equal measures. For companies like us, it’s been daunting at times. Planning and forecasting have been difficult, and the uncertainty that comes […]

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11/11/2018

Digital in Wales, what would you do?

At the end of this week’s Digital Panel meeting we had a bit of discussion about the best way to be open and transparent in our thinking and progress and how to ensure that we understood the challenges across sectors. From the very outset our underlying principle has been to share as much as possible and Lee Waters has […]

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6/7/2017

Digital Futures in Health: is the focus on real transformation or is it just about tech?

Last week I attended the ‘Digital futures in health and well being: can the public sector survive without them?’ symposium. Held at the Morgan Academy within the new Swansea University Bay Campus, on the outskirts of the city centre, with world class facilities. It’s no wonder that the University is going from strength to strength with this […]

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5/7/2017

Where are all the women in Health and tech in Wales?

I’ve spent the last few years in organisations that are transforming through digital and technology, but it wasn’t until I became involved in a cross government technology programme as part of the Government Digital Service (GDS) that I became aware of the issue of diversity in tech and, more specifically, women in tech. If I’m honest, I’d not […]

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2/7/2017

Introducing Victoria Ford

This April marked 23 years for me as a civil servant and got me reflecting as milestones often do.  When I walked into Dover West Docks to start my Immigration Officer training in April 1994 I had no idea about where my career would take me and, being young, didn’t really care that much. It […]

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